The Importance of Onboarding

The phrase onboarding is used a lot in South for these days. What bridges you from your first use of a product to being a regular, happy, recurring, profitable user? How do you think about onboarding there? Is it literally a bridge between a promise made at the Big Hire to the value delivered at the little hire? That's right. Well, and to be honest, it's helping them understand the struggles that they have to go through to get to the progress they want.