
25.05 - Why culture matters when banks merge
BAI Banking Strategies
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Predea Culture Review
A great way to study a bank' culture is to observe service delivery in their branches and then in their contact centres. The valu you do this, the more intelligence you can gather on the kind of lived or nd of underground culture of the bank. Company culture, after all, influences employees and inturn customers. So during the predea culture review, i think helps e. Not sure if it dramatically improves the chances of a successful lemina but certainly up the postmart education pase very well.
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