EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
CHURN FM
00:00
Building Customer Imperative
I had sort of run my course after, you know, being with a company that sold to a larger company. I did almost a year with that company that had purchased and so I knew I had wanted to start a company. And at one point I thought, Hey, I want to start a software company, maybe even a CS platform company. So we really have tried to take a broad approach in terms of helping teams operationalize customer success. We work on three different levels one is what we call strategy and planning to is enablement and three is operation operational deployment. It's consistent across all those types of companies but the way it's implemented is slightly differentso we've got about this
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