Duolingo's Shift to AI-First Operations

This chapter explores Duolingo's strategic transition towards an AI-centric approach, focusing on the integration of AI into hiring processes and contract work while addressing employee job security. It discusses the mixed public reactions to this shift, the potential biases of AI in performance evaluations, and the need for human oversight. Additionally, the chapter examines a Danish economic study on AI's impact on jobs, productivity challenges with AI implementation, and personal experiences with AI tools in the workplace.