How to Deal With Difficult People

6min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Roxanne Jones: I love the process of use a concrete step that they can take, make it one that is pretty easy to determine. But what about the person who back to the dealing with difficult people? Is that something that you would simply say, well, use their difficulty in determining whether you want them as a particular client? What about a situation where your biggest client also happens to be a real difficult person? In this case, I would role play as the difficult client, for example, and I would explain why I'm being difficult or rude. And depending on those two situations, this is what you can do. That said, things that worked well over the grid include role

Why is hard work a form of laziness? Why should we be wary of short-term success? How can imagining parallel worlds help us make better decisions? Author, management advisor, and researcher Luca Dellanna joins us to discuss these questions and more!

Important Links:

Show Notes:

Ergodicity: survival is king
Why sample size matters
The two types of competitors
Teaching by signaling
The parallel worlds approach to decision-making
Racing to the bottom
Why working hard can be a form of laziness
The three things managers should prioritize
Why desiring change isn’t enough
Fighting avoidance with actionable small steps
“Mixed values produce mixed results”
Thinking by writing
What Luca has learned from living in multiple countries
Luca as Emperor of the World
MORE!

Books Mentioned:

Antifragile: Things that Gain from Disorder; by Nassim Nicholas Taleb
What Works on Wall Street; by Jim O'Shaughnessy
Ergodicity: Definition, Examples, And Implications, As Simple As Possible; by Luca Dellanna
The Control Heuristic: The Nature of Human Behavior; by Luca Dellanna
100 Truths You Will Learn Too Late; by Luca Dellanna
Tao Te Ching; by Lao Tzu