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Luca Dellanna — On Survival, Signals & Success (EP.174)
Infinite Loops
How to Deal With Difficult People
Roxanne Jones: I love the process of use a concrete step that they can take, make it one that is pretty easy to determine. But what about the person who back to the dealing with difficult people? Is that something that you would simply say, well, use their difficulty in determining whether you want them as a particular client? What about a situation where your biggest client also happens to be a real difficult person? In this case, I would role play as the difficult client, for example, and I would explain why I'm being difficult or rude. And depending on those two situations, this is what you can do. That said, things that worked well over the grid include role
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