Okay, we all know that delivering tangible value in service design can be hard. You often have to deal with a lot of constraints that you have no control over and the distance to the end-users can be immense.
So how do you, despite these obstacles, still make progress? And at the end of the day feel that you're actually contributing something valuable.
This was exactly the question that was discussed during our recent Circle session. In this (podcast exclusive) episode you'll hear Jacquelyn Brioux share some of the "best practices" that were shared by the participants.
I really enjoyed the chat with Jacquelyn because we tapped into her personal experience as a service designer. Hope you'll enjoy the stories as well!
[EPISODE GUIDE]
00:00 Welcome to the Show
02:30 Who is Jacquelyn
04:00 How did we get here
05:45 Delivering value
10:15 The woodworking connection
21:30 Operationaling insights
30:30 Flair versus focus
37:15 Coaching
45:30 Your role in a team
51:00 Closing thoughts
[LINKS]
* https://www.servicedesignshow.com/circle/
* https://www.linkedin.com/in/jacquelynbrioux/
* https://www.jacquelynbrioux.com/
[SURVIVAL GUIDE]
Get your copy of the Survival Guide for In-house Service Designers.
https://www.servicedesignshow.com/guide/
