Lessons from 11 Years of Building an Agency — and What Happened After
Ecommerce Playbook: Numbers, Struggles & Growth
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Building a Service-Based Agency
This chapter explores the critical elements of establishing a successful service-based agency, emphasizing client retention and revenue growth strategies. The discussion challenges traditional management practices, advocates for a focus on net revenue retention, and highlights the advantages of leveraging technology and expertise in operations. Additionally, it navigates the complexities of hiring practices, negotiating incentives, and the evolving landscape of children's sports coaching impacted by technology.
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