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3min chapter
Focus on Your Customer
Gain Grow Retain
How to Write a Customer Conference Closing Survey
"I think you're going to love this, but you can also critique me. We just ran a customer conference for, we had about 250 customers or so on site at this conference and they charged me with writing the closing survey," he says. "The scoring mechanism I used was basically a four point scale instead of a five point because I didn't want a bunch of averages."
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