When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
As We Work
How to Deal With an AI Bot at Work
Charlie requires agents to say certain words so the AI can recognize that they are in fact listening. Veteran agents take a lot of pride in their experience and being able to understand human nature, she says. One agent said he didn't feel right trying to sell an older woman an insurance plan because she would have probably bought it if I told her to do so.
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