The Role of Emotions in the Denial Process

Research shows that an exclamation members can feel guilty for misbehaviors of the past generation. So emotions are also important and negative emotions can play a positive role during this process. One of the issues, I guess, in the training that you're providing is helping advisors notice things before they blow up and bubble up. Christopher, you want to comment on the kinds of things that advisors should be aware of early on? We'll have Wendy comment on this as well.