S2 E11: The Death of Hypergrowth, VC in DTC, and Holistic Retention
Down To Chat
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Retention Is a Massive Part of the Business, Right?
"It's not linear and retention. If you look at it in a numerical perspective or whatever it is, is the sum of so many things," he says. "You don't see results like you see on an ad, right? Like you run an ad within a couple of days, you kind of know directionally where it's how it's doing with email."
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