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The Three Pieces of Labor Efficiency
The common thinking around labor efficiency is twofold. One, there's obviously increased revenue and really decreased costs. The orientation around that generally is how can we leverage technology to allow lower paid people to do more? And that brings us to the last P which is pay. We call it the three piece of LER, which is pricing pay and productivity. That's all functionally true and works. It's what you do with it really I think matters.