The Problem Is, You Know, You Don't Get a Support Call?

The element in the system that knows that something is amiss has no way of communicating that to the element of the system that can actually do something about it. This is part of the consumer electronics heritage where you have the great links to make sure you don't get a support call. Steve: "I'm excited we're finally talking about this stuff, because I think this whole thing is like one of the coolest things"