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3min chapter
How to Develop a Frictionless Client Service Experience
Marketing Agency Show
Navigating Customer Experience Complexity
This chapter explores the multifaceted nature of customer experience (CX), focusing on its relationship with user experience (UX) and brand experience (BX). Through personal insights and industry examples, the discussion emphasizes the importance of a cohesive strategy to enhance customer satisfaction across both B2B and B2C contexts.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode