How Recall Handling Impacts Brand Loyalty

Every year, thousands of products are recalled from store shelves. How does the process work — and who foots the bill? Zachary Crockett gets a refund on his frozen shrimp.

• SOURCES:
  • Chris Harvey, senior vice president at Sedgwick.

• RESOURCES:
  • "FDA Advises Public Not to Eat, Sell, or Serve Certain Imported Frozen Shrimp from an Indonesian Firm," (FDA, 2025).
  • "U.S. product recalls reach second-highest level in six years during 2024," (Sedgwick, 2025).
  • "Lot Codes For Food Tracing: How Are They Used?" by Thomas Burke (Forbes, 2021).
  • "How Globalization Challenges Safety In The Food Supply Chain," by Elliot Maras (Food Logistics, 2015).

• EXTRAS:
  • "Recalls, Market Withdrawals, & Safety Alerts," (FDA).
  • "Recalls & Public Health Alerts," (USDA).
  • "Recalls & Product Safety Warnings," (CPSC).
  • "Check for Recalls," (NHTSA).

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