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How to Use Stories To Rally Your Audiences

The Speak Good Podcast

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The Power of Superiority

Sally Kohn: When you use that phrase mental software, what I thought about was Nordstrom. She says the store's orientation class taught them to give customers their money back if they returned a pair of tire chains. Because it's not expected, she says, "it sticks" and makes salespeople feel like serfs. Kohn: You're not going to be a good salesperson if you feel like a surf. But if you have the power to make your own decisions about reimbursing somebody, then that empowers you.

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