The Express Train and the Law of Apologies

Murray: I love pushback. And that's why hopefully these ideas are real life. They're not Pollyanna,. pie in the sky, you know, like, oh, yeah, right, you don't know who I work with. So let's talk about if you're thinking, if I apologize, I'm opening myself up for liability. Murray: The express a train is just acknowledge and act, say, ma'am, I can, I am, I can only imagine how few feel in this situation. Now we're on the same page instead of sight against sight.