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EP 412: Speed is the fast pass to client happiness with Jay Baer

Build a Better Agency Podcast

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The Importance of Speed in Client Communication

The chapter emphasizes the significance of prompt response times in client communication, highlighting the impact on client satisfaction. It suggests using a two-step process to acknowledge client inquiries and then follow up with the answer to alleviate client anxiety. The chapter also discusses the challenges and benefits of utilizing technology and AI in handling client inquiries.

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