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21min chapter
Why "Irrational Hospitality" Is the Secret to Long-Term Success - Colin Nagy
Hospitality Daily Podcast
Striking a Balance: Creativity in Hospitality
This chapter examines the challenges of preserving creativity and authenticity in the hospitality industry amidst growth and organizational pressures. It highlights the appeal of family-owned hotels in contrast to larger chains, focusing on their commitment to genuine service and long-term relationships. The discussion also emphasizes the evolving expectations of luxury travelers, the integration of AI, and the urgent need for new skills among hospitality leaders to adapt to changing cultural preferences.
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