The Impact of Technology on Job Sectors and Organizational Strategies

The Big Themes:

• Don't ignore the threat of ChatGPT: Even as a company with incredibly advanced AI capabilities, Google is doing the right thing by treating this kind of new interactive AI chatbot as a challenger to its massive search business.
• Be open to the possibilities of ChatGPT: On the other hand, Microsoft is very wisely looking to bring ChatGPT into the fold and enhance its existing products and services using artificial intelligence.
• The importance of transparency and trust: Christian brings up the potentially sinister side of interactive AI, specifically deep-fake videos that could be used to spread disinformation and sow discord. Business leaders must focus on building trust into the application of technologies like ChatGPT.

The Big Quote: "Gotta free the mind, if you will.... If you had an organization that had free thinkers, you could find very, very easily what ChatGPT or a similar capability could mean to financial services. The implications are significant."

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