The Community Commitment Curve

When i started at etsey, there might have been 50 thousand sellers. But we grew to one million while i was there. How the heck am i going to serve a million creators on etse rat just it doesn't make sense? So i had to really think about what programmes could i put into place that would give people a leadership role and allow them to run some sort of programming themselves. And how do i keep an eye on that and make sure lines with the brand and the mission and the vision? I kind learned that in a piecemeal, patchy way, and i can talk about some experiences there. After etsy, i learned that community management was a thing and that