Yat Vagas - Delivering Happiness

Zapos founder Tony Hsieh talks about his time in las vegas. Describes how he decided to move the company there for a practical reason. Took five hundred people out of call center, so they could spend more time on phone with customers. He was willing to do it his way, not in somebody else is way. The three moments that i remember so powerfully were big impressions on me nd my own belief system.