Negotiation - How to Deal With Conflict

High level conflict are really difficult to deal with. The role of the negotiator or mediator is trying to move the conflict toward the path of the collaboration, offering new perspective and adding values to the element ad stakes. So what do you do? First of all, skills like observation, active listening, ampathy, the art of asking questions, are strongly required to negotiate. When people answer to questions, they can often discover thoughts, values, ideas, pinions they didn't even know they had. Or it is the occasion they just clarify to themselves possible alternative pursue.