Relationships 2.0: How To Keep Conflict From Spiraling
Hidden Brain
00:00
Conversational Receptiveness
Julia has used this four-step process, hedging, emphasizing areas of agreement, acknowledging the other person's perspective and reframing to the positive. I asked her to describe what happens when people employ these techniques. You get a lot of positive interpersonal benefits from essentially saying the same thing, but saying it in a way that acknowledges your partner's point of view.
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