Customer journey analytics can be a confounding factor to being effective, says Adobe CEO. "There's layering that i think happens naturally too as you progress through an analytics journey" The company is working on its third iteration of an ETL tool for their service and experience platform.
Do analysts make things more complicated than they need to be, or is the data representing a complex world, so that is just the nature of the beast? Or is it both? Stakeholders yearn for simple answers to simple questions, but the road to delivering meaningful results seems paved with potholes of statistical complexity, data nuances, and messy tooling. What is a business to do? Frederik Werner from DHL joined Michael and Tim for a discussion that definitively determined that, well, the topic is…complicated! For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.