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The Importance of Accents in Call Centers
We have a model that's able to de-accent. Accent has so much to do with style of voice. So we create like a dial from like zero to 100. How much of the accent do you want to carry over versus how much you want to retain? And that's been quite interesting to see how that works. We can tune and dial these accents from one speaker with voice to voice where one speaker has a particular accent. And on the other side, it comes out with completely different accents or slightly different accents. Yeah, when that can be done reliably in real time, I could see a lot of business applications for that.