5min chapter

TED Business cover image

Fixable: Kelli - “How do I deal with a communication breakdown?"

TED Business

CHAPTER

The Importance of Transparency in Communication

Francesco: Part of a communication breakdown is that we didn't give the why. Francis: How do we make sure in a teaming context that when one person says something, everyone hears it? Kelly: We want to elevate problems and enjoy the experience of elevating problems because those problems when surfaced are precisely our improvement opportunities.

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