244. How to do what you say you're going to do
The Sweaty Startup
Managing Expectations Is the Key
When selling customers on your service, you actually kind of lead by talking about the downsides. It starts with timing. Can you be here at this time? No, i can't. I'll probably be later than that. The key is not doing what you say you're going to do; it's telling people what you can actually do. You may be overworked at work because you don't manage expectations well.
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