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392: How uncovering customer pains led to launching a rapidly growing product

Global Product Management Talk

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Is There New Value in Your Product?

Shan: It's just watching how people interact with the product, and are they delighted through that experience or not. Are there friction points that come up? And are there things that we can do to make that better? Ye ithink it's a catalus for many products and opportunities for us to make our existing products better. We were hypothesising in ao very first world millennial kind of way of if these businesses were more convenient, they would just probably make more money.

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