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#82 James & Per & Heather give consumers rights

UX Podcast

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The Right to Return a Product

There's a tremendous amount in the directive dealing with returns, cancellations. We won't go into that because we would put all your readers to sleep. Everything has to be really clear and standardized. And if you don't provide that information, again, the consumer can say this transaction isn't valid because you didn't inform me of my rights. Yes. God, we'd have to start taking screenshots of every checkout page before you check out.

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