The Importance of a Smooth Online Checkout Experience

Welcome back to the Power of Payments podcast. I’m your host Ismail Umar, and in today’s episode, I’m joined by Josh Ackerman, Product Lead at Stripe. Josh leads a team of product managers that are constantly building and improving Stripe’s core payment products, which include Stripe Checkout, Stripe Payment Links, and Stripe Elements. His team creates APIs that allow startups, growth-stage companies, and larger enterprises to accept online payments. These products are used by millions of merchants and billions of end customers in different parts of the world. Josh joins me today to discuss the key findings from Stripe’s recent State of Checkouts report. He talks about the existing gaps between consumer expectations from online checkout and what most merchants currently offer, as well as how the checkout experience has evolved over the years.