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6min chapter
SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin
The Official SaaStr Podcast: SaaS | Founders | Investors
How to Be a Great Partner for Your Customers
We need a metric that only founders can own, and it's customer centricity. We didn't want to be the ones who get chucked out. That's why we see the stability now with SMBs because they rely on us more. The reality is Jeff Bezos convinced the world you can go on investing long-term if you have R.R. He's still had the top line metrics, right? And so this is the existential challenge for founders.
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