Introduction

Frances O'Neill is known for her deep, deep understanding of organizational culture. She's worked with dozens of fortune 500 panies on the stuff. A year ago she agreed to join full time one of the most high profile companies in the world,. uber a company that was very much in the news for having the toxic work environment. When i got there, and i would observe managers giving feedback to their direct reports, it felt pretty harshly evaluative. It almost felt mean, ah. But here's a thing that changes in an instant. Because as soon as you frame to someone, if you're giving somebody feedback, your job is to develop them. Your feedback has to be