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Bridging the Gap Between People and Systems with John Spence

HumAIn Podcast

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The Importance of Innovation in Customer Service

"I'm trying to think innovative enough intellectually to go say I'll give you an example the car dealership I worked with yesterday they were saying that the only way we could do this is to have a world-class customer experience," he said. "It doesn't do any good if they if they walk in there and they aren't wow delighted excited and it's not a great shopping buying and owning experience" He added: 'You've got it and you've got to be courageous enough to'

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