The first step is always empthy, and it's problem identification. You don't take a lot of surveys, interview a lot of people and then go obediently build what they tell you. That that's where the fine art of of design works. So when we do participatory design, our human center design course at all, where i teach, yet, we do that big kind of ethnographic training,. When people say, and they not say, what dare they do and they not do, how are you going to manage these kind of contradictions?

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode