Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value.
⏱️ Timestamps:
00:00:00 - Intro
00:01:29 - Celebrating milestones and new formats
00:02:44 - What is systems thinking?
00:05:24 - Applying systems thinking to CS
00:07:17 - The psychology vs. systems debate
00:12:37 - Breaking down a fiery customer episode
00:17:13 - The art of customer objections
00:21:02 - The upsell power of systems and empathy
00:32:42 - Value, perception, and the Netflix problem
00:36:30 - Get outta hea
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
