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Data-Informed Decision Making and the Three Cs of Product Management (with Roger Snyder, VP of Products & Services @ 280 Group)

One Knight in Product

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Are You a Data Informed Company?

You want to be following, for example, the customer journey from an awareness all the way through to either purchase or completion. Of course, you want to look at the digital aspects, like if there's a web interface that helps you configure a new home security system. You also want to bring in actual customer interviews. Spend time talking to real customers, either in focus groups or interviews, using surveys. There's just a big spectrum of what we call data. I want to be clear about that.

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