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16min chapter
It's Moving Really Fast
The CX Leader Podcast | A resource for customer experience leaders
Evolving Customer Experience Management
This chapter explores the transformation of customer experience (CX) and experience management (XM) over the last decade. It emphasizes the shift from traditional, periodic feedback collection to a continuous, integrated approach that leverages real-time insights for better decision-making. The discussion underlines the significance of adapting to rapid changes in the business environment to enhance competitive success through a culture of empathy and responsiveness.
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Listen to the best highlights from the podcasts you love and dive into the full episode