Exploring the Concept of Apologies and Transitioning to an Online Platform

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Exploring the evolution of the Apology Line from a magazine documenting messages to an online platform in the mid-90s, including the significance of self-reflection and the involvement of a young caller in the transition process.

In 1980, posters appeared in subway stations and on telephone poles in New York City with a phone number to call. When you called it, you would hear a message: “This is Apology. Apology is not associated with the police or any other organization but rather is a way for you to tell people what you have done wrong and how you feel about it.”

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