The Evolution of the Platform and the Growth of the PLG

platform is the superpower that underpins a lot of these companies you look at and how do they have that level of aligned autonomy. The ability to kind of have people who understand the product palette so like the tool chest can super power teams doing all this work. I see an evolution in that space that it won't matter as much whether it's product led sales or customer success or product led marketing but it's more applying this tool chest you know across the company to think of the whole company as a product, says Zendesk executive.