Deep Listening - Impact beyond words - Oscar Trimboli cover image

Listen like a voice coach - Lisa Lockland Bell helps you understand how to listen to tone, timing and cadence of speech and hear beyond the words

Deep Listening - Impact beyond words - Oscar Trimboli

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How Do You Listen Differently Between Younger and Older Clients?

Having a strong accent doesn't hinder your ability to communicate. Your intention behind what you're saying, and the cadence and timing are where they need to strengthen. How do you listen differently between clients who are younger than you and clients who are older than you? I find in older people is that life attaches itself to the voice. You might have five year old single mother who has been through a hack of a time, but when she opens her mouth, there's this bitterness. Andi tap into that and understand immediately where they need the help, where i can help.

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