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In this episode of the To The Point Home Services Podcast, Chris Yano hosts a lively conversation with industry leaders Ken Goodrich and Landon Brewer, diving into their stories, strategies, and philosophies around building successful businesses and fostering strong team cultures. From pranks and practical jokes to profound insights on growth and management, Ken and Landon discuss their journey in the HVAC and service industries, sharing the lessons they’ve learned about leadership, talent acquisition, and creating a winning culture.
Key highlights include Ken’s early days of running a hand-to-mouth business, building a high-performing team, and celebrating wins to boost morale. Landon brings in his perspective on finding talent and valuing loyalty, underscoring the power of a unified team culture that values hard work and humor.
The episode also revisits some memorable April Fool's pranks and shares impactful anecdotes, like Ken’s approach to rewarding top performers with Rolex watches and creating a driven, accountable culture. Together, they offer listeners valuable takeaways on balancing structure and spontaneity, building sustainable business practices, and the importance of culture in differentiating a business.
Key Takeaways:
- Winning Culture: The importance of instilling a results-driven and fun culture, focusing on accountability and winning as a team.
- Talent and Loyalty: Recognizing and cultivating talent that aligns with business values, while building loyalty through meaningful incentives and appreciation.
- Celebrating Success: Marking milestones and celebrating wins, such as rewarding team members with customized Rolex watches, to create a sense of belonging and accomplishment.
- Learning from Experience: Leveraging both wins and challenges to reinforce a resilient and high-performing business environment.
- Customer-Centric Philosophy: Emphasizing quality service and technical excellence as core components of brand reputation and growth.
Follow Links:
Website: https://rynoss.com/to-the-point-home-services-podcast/
Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/
Ken Goodrich LinkedIn: https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/
Landon Brewer LinkedIn: https://www.linkedin.com/in/landon-brewer-13022311/
Chad Peterman LinkedIn: https://www.linkedin.com/in/chad-m-peterman/
To The Point Instagram: https://www.instagram.com/to_the_point_podcast/
Tune in to hear from Ken and Landon on what it takes to build a lasting brand, engage a dedicated team, and keep a business thriving with a culture that values both high standards and a sense of humor.
