The Importance of Resilience in Operations

Claire Hughes Johnson is a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. From 2014 to 2021, Claire served as Stripe’s Chief Operating Officer, responsible for scaling the company’s worldwide operations to meet the needs of its rapidly growing user base. During her tenure as COO, Stripe grew from less than 200 employees to more than 6,000. She is also the author of Scaling People: Tactics for Management and Company Building. In this presentation, Hughes Johnson shares her experiences as an operator and her advice for building effective systems and teams as a company scales.

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