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Episode #3: Interview with Emilie Roth

Naturalistic Decision Making

00:00

The Importance of Documenting Informal Strategies

Some of the things that make an organization resilient are completely not part of procedures in any way. They're thinking of them as curtices. As workload increases, these strategies may be some of the first ones that are vulnerable because they are discretionary. So one of the conclusions we drew from our work is the importance of documenting these strategies and highlighting their importance.

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