The Importance of Empathy and Curiosity in Negotiations

I think you have to be intrinsically curious about people and if so then just the act of getting to know somebody is the value add not whether or not they're going to end up doing business with you. So again everybody has options right everybody you can choose where you're going to spend your money that's when people are going to remember how you made them feel because of that. It will come it's just coming in a way that's giving it time and giving it space"