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12min chapter
Airbnb CEO: “IT WAS SO DARK WE NEARLY DIED!”. I Was Lonely, Deeply Sad & Wanted To Be Loved! [INSPIRING!] Brian Chesky
The Diary Of A CEO with Steven Bartlett
Creativity and Designing the End-to-End Experience
This chapter explores the importance of creativity in designing the end-to-end experience, using Airbnb as an example. It also discusses the significance of loyal customers and the need for businesses to continue to be creative even as they grow.
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