Ep. 301 – Navigating Remote Work & Cultural Diversity in Entrepreneurship
Second in Command: The Chief Behind the Chief with Cameron Herold
00:00
The Wisdom of the Gen Z
Southwest Airlines in 2022 had a literal meltdown, right around Christmas. Their booking system couldn't handle all the permutations of rapid change. And then on top of that, everyone started calling them and their call center couldn't handle the volume of calls. So this is where companies need to inspect what they expect.
Transcript
Play full episode
