Why “Exactly” Signals True Understanding

In today’s episode, Dr. Killeen shares a simple but powerful communication idea that can completely change how conversations feel—with patients, team members, and even at home. It all comes down to listening well enough to earn one word: “Exactly.” When people feel truly understood, walls come down, trust goes up, and real connection happens. This episode breaks down how to practice accurate empathy and why slowing down to really “get it” can make your communication calmer, clearer, and far more effective.