AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
14min chapter
AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
High Agency: The Podcast for AI Builders
AI in Payroll: Navigating Complexities
This chapter explores the operational challenges faced by companies providing payroll services to small businesses and the critical role of AI in streamlining support. It discusses the shift to an in-house knowledge base, balancing efficiency and user trust, and the intricacies of deploying AI in sensitive decisions like time-off management. The conversation emphasizes the importance of understanding customer priorities while integrating AI into user experience design for improved decision-making.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode