AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
High Agency: The Podcast for AI Builders
00:00
AI in Payroll: Navigating Complexities
This chapter explores the operational challenges faced by companies providing payroll services to small businesses and the critical role of AI in streamlining support. It discusses the shift to an in-house knowledge base, balancing efficiency and user trust, and the intricacies of deploying AI in sensitive decisions like time-off management. The conversation emphasizes the importance of understanding customer priorities while integrating AI into user experience design for improved decision-making.
Transcript
Play full episode
