The myths of product market fit with Intercom's Greg Davis
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Importance of Empathy in Support Product
People often leave support jobs to x the rate of any other role in an organization. churn is a big problem for companies, both small and large actually. Our job was to make support product that would help fix this morale problem. Getting and keeping your fit can be the difference between your company thriving and dying.
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